Privacy Policy - Your Data Protection Rights

Our Commitment to Privacy

At Juvakel Team Recruiters, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our recruitment platform and services.

Applicable Law and Legal Basis

This Privacy Policy is governed by and complies with the laws of Zimbabwe, including the Cyber and Data Protection Act [Chapter 12:07].

We process personal information on the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests related to recruitment and platform security

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account on our platform
Upload your resume or CV
Apply for job positions
Contact us for support or inquiries
Subscribe to our newsletter or updates

This may include:

Full name and contact information
Email address and phone number
Professional experience and qualifications
Education background
Skills and certifications
Employment preferences

Usage Information

We automatically collect certain information when you use our platform:

Device information (IP address, browser type, operating system)
Usage patterns and preferences
Pages visited and time spent on our platform
Search queries and application history
Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, such as:

Social media platforms (when you connect your accounts)
Professional networking sites
Background check providers (with your consent)
Referrals from other users

How We Use Your Information

Core Services

Match you with relevant job opportunities
Process your job applications
Facilitate communication with employers
Provide personalized recommendations
Maintain your profile and preferences

Communication

Send job alerts and notifications
Provide customer support
Share platform updates and news
Conduct surveys and gather feedback
Send marketing communications (with consent)

Platform Improvement

Analyze usage patterns and trends
Improve our matching algorithms
Enhance user experience
Develop new features and services
Ensure platform security and integrity

Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect against fraud and abuse
Enforce our terms of service
Resolve disputes and claims

How We Share Your Information

With Your Consent

We share your information with employers and recruiters only when you apply for jobs or explicitly consent to share your profile. You have full control over which information is shared and with whom.

Service Providers

We may share information with trusted third-party service providers who help us operate our platform:

Cloud hosting and data storage providers
Email and communication services
Analytics and performance monitoring tools
Payment processing services
Customer support platforms

Legal Requirements

We may disclose your information when required by law, such as:

In response to legal process or government requests
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with business transfers or mergers

Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure data storage with encryption at rest
Regular security audits and assessments
Access controls and authentication measures

Employee training on data protection
Incident response and breach notification procedures
Regular software updates and security patches
Third-party security certifications

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights or freedoms, we will notify affected users and relevant authorities without undue delay, in accordance with applicable data protection laws.

Important Security Note

While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords, keep your account information confidential, and report any suspicious activity immediately.

Your Privacy Rights

Access and Control

Access your personal information
Update or correct your data
Download your information
Delete your account and data
Control privacy settings

Communication Preferences

Opt out of marketing emails
Customize notification settings
Manage job alert preferences
Control profile visibility
Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@juvakelteam.co.zw

Subject Line: Privacy Rights Request

Response Time: We will respond within 30 days of receiving your request.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Essential Cookies

Required for basic platform functionality, security, and user authentication.

Analytics Cookies

Help us understand how users interact with our platform to improve performance.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Active accounts: Information is retained while your account is active and for a reasonable period after deactivation
Job applications: Application data is retained for the duration of the recruitment process and up to 2 years afterward
Communication records: Support and communication logs are retained for up to 3 years
Legal requirements: Some information may be retained longer to comply with legal obligations

International Data Transfers

Personal information collected by Juvakel Team Recruiters may be stored and processed on secure servers located outside Zimbabwe, including within the European Union. By using our platform, you acknowledge and consent to the transfer of your personal data outside Zimbabwe. We ensure that such transfers are protected by appropriate safeguards and security measures that provide a level of protection consistent with Zimbabwean data protection laws, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions for countries with equivalent data protection laws
Certification schemes and codes of conduct
Your explicit consent for specific transfers

Regulatory References

For transparency, we reference the following Zimbabwean regulatory materials that inform our data protection practices:

Children's Privacy

Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately at privacy@juvakelteam.co.zw so we can delete the information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will update the "Last Updated" date at the top of this policy
We will notify you of material changes via email or platform notification
We will provide a summary of key changes when significant updates are made
Your continued use of our platform constitutes acceptance of the updated policy

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Data Controller

For the purposes of the Cyber and Data Protection Act [Chapter 12:07], Juvakel Team Recruiters is the data controller responsible for your personal information. All data protection inquiries should be directed to privacy@juvakelteam.co.zw.

General Inquiries

Email: info@juvakelteam.co.zw

Phone: +263 77 529 4024

Privacy-Specific Inquiries